Privacy policy

Effective Date: 13.06.2025

At Ellington Experience, we are committed to protecting your privacy and handling your personal information with care, discretion and transparency. This policy outlines how we collect, use, store and protect your information when you visit our website or engage with our services.

1. Who We Are

Ellington Experience is a UK-based boutique destination management company curating bespoke travel and cultural experiences across England.

2. What Information We Collect

We may collect and store the following personal information:

  • Name, email address, phone number

  • Travel preferences or interests you share via our enquiry form

  • Any other personal details you provide voluntarily

We do not collect or store payment information via this website.

3. How We Use Your Information

We use the information you provide to:

  • Respond to your enquiries

  • Design and personalise your travel experience

  • Communicate with you during your planning process

  • Improve our services and user experience

We will never sell your data or share it with third parties for marketing purposes.

4. Third-Party Services

We may use trusted third-party platforms (such as email marketing providers or CRM tools) to store and manage your data securely. All third-party services we use comply with GDPR.

5. Cookies

Our website may use basic cookies to enhance your experience, understand browsing behaviour, and improve our site performance. You may adjust your browser settings to disable cookies at any time.

6. Your Rights

Under UK GDPR law, you have the right to:

  • Request access to the personal data we hold about you

  • Ask us to correct, update, or delete your information

  • Withdraw consent for communications at any time

To exercise these rights, please email: concierge@ellingtonexperience.com

7. Data Security

We implement appropriate security measures to safeguard your information, both online and offline.

8. Contact Us

If you have any questions or concerns about your privacy, please contact:

Ellington Experience
Email: concierge@ellingtonexperience.com
Location: London, UK